General terms and conditions

1. Introduction.
By accessing this website www.africome.com (the “Website”) you unconditionally accept to comply with these general terms and conditions of use (the “General Conditions”).
We ask you to duly read this document before proceeding to use the Website.
In case you disagree with the content of these General Conditions, we do not authorize you to use the services provided by our company.
The Website is the exclusive property of our company, Africome S.r.l., VAT no. 08295600962, with registered office in Viale Papiniano 45, 20123, Milan (“Africome”).
Africome carries out activities and provides services, both in Italy and abroad, either directly or in association with third parties, in the tourist industry by designing, planning, organizing and guiding trips, stays, excursions and expeditions in Africa (the “Activity’”).
In order to carry out its Activity, Africome enters into strategic partnerships with authorized tour operators entrusted by Africome with booking hotel rooms, issuing flight tickets and performing technical activities other than the Activity.

2. Copyright.
All the contents of the Website, including texts, graphics, logos, icons, layouts, images and any other item (the “Contents”), unless otherwise provided, are the property of Africome or third parties that made them available to Africome in order to ease the performance of its Activity and are protected under the Law no. 633/1941 regarding the protection of intellectual property rights.
Consequently it is strictly forbidden to duplicate, copy or publish in any way whatsoever, even partially, the Contents of the Website, without the previous written authorization of Africome.
Any related request must be submitted to Africome and shall be considered as denied if is not expressly accepted in written by Africome.

3. Use of the Website.
You can use the Contents of the Website for free.
You will be permitted to use the Website for informative and recreational reasons, or in order to submit serious and lawful requests having as object the services of Africome. Consequently, by accepting these General Condition, you undertake not to submit fake or illegal registrations or requests.
Considering the nature of the Activity performed by Africome, the Website aims at providing the users with information only and does not allow for any online travels booking.
All the itineraries and destinations suggested in the Website must be intended as simple hints aiming at developing inspirations and ideas to be submitted and discussed with Africome in order to develop your own tailor-made trip.
The fulfilment of the online forms contained in the Website, regulated by Africome privacy policy, does not grant the user with any right to receive any service from Africome.
Africome assists its clients personally and consequently it will discretionally evaluate if it is in the position to provide the services requested either at Africome offices or through the Website.
By fulfilling the online forms you provide Africome only with a first indication on the nature of your requests, in order to allow Africome to verify whether if it can take them into consideration or not.
If following the fulfilment of the forms contained in the Website you will not receive any communication from Africome, you should deem your request to be refused by Africome that, otherwise, will contact you in order to plan a first meeting where to discuss your needs and the content of the activity that Africome could provide you with.
Each user registered on the Website is bound to indicate the requested personal information and ensures they are true, correct and updated. You acknowledge to be responsible for any use of the Website by yourself or by who uses your personal data.
For a better information and knowledge about the processing of your personal data, please refer to Africome privacy policy.

4. Limitation of liability.
Within the limits provided by the applicable laws, Africome will not be liable for any damage whatsoever, both direct and indirect, incurred in by the user utilizing the Website.
Furthermore Africome will be liable only with reference to the activities performed by Africome itself. Africome does not bear any liability for any damage that may be caused to you arising from any mistake, malfunction, omission, malpractice whatsoever related to activities performed by Africome partners, provided that you will always be put in the position to identify such partners who will autonomously perform such activities in your interest and to accept or refuse their services.

5. Link to third parties websites.
The Website could contain links to third parties websites. Africome does not control such websites and consequently it cannot be liable for any reason whatsoever for their content. To the related services, which Africome does not bear any liability for, the respective general terms and conditions and privacy policies provided by the owners shall apply.
You acknowledge that the Website could contain links to third parties websites managed by independent providers or resellers. The services offered by such websites could imply the payment of fees. You have to carry out all the appropriate enquiries before proceeding to any transaction in order to verify if these services are provided for free or not. Should the Website provide information about the prices of the services offered by third parties, such prices must be considered as provided for informative purposes only. Africome does not bear any liability for the correctness of this information.

6. Amendments.
Africome reserves the right to amend the Website and these General Conditions at any time.
Africome can amend, suspend or interrupt at any time any service offered through the Website. Africome can at its own discretion limit the use to the whole Website or to some of its sections, as well as to the services, without notice, for technical, commercial and security reasons.

7. Further conditions.
Further terms and conditions, other than these General Conditions, can be applied to specific services provided through the Website.

8. Governing laws.
These General Conditions are governed by the Italian laws.

Informative note pursuant to Art. 13 of Legislative Decree 30 June 2003 no. 196 (the “Italian Privacy Code”)

Dear user, we inform you that the Italian Privacy Code provides measures for the protection of individuals and other subjects with regard to the processing of their personal data.
Consequently, pursuant to Article 13 of the Italian Privacy Code, please note what follows:

1. Personal Data collection.
Africome informs you that your personal data, autonomously provided by using our services and this Website (the “Data”), will be collected and processed exclusively in order to duly provide you with the requested services and to eventually elaborate internal statistics, draft technical reports on such services, managing payments, if due, and comply with all the applicable laws.
The Data collection is necessary in order to allow Africome to provide you with the requested services. Should you fail to consent to the Data processing, Africome will not be able to provide you with any service through the Website.
The Data provided to us will not be sold or transferred to third parties for any reason whatsoever without your previous consent, unless otherwise indicated in this informative note.
This informative note is valid for the Website only and its effects do not extend to any third parties websites you could have accessed by using the links made available in the Website.

2. On-line Data collection.
Short information regarding the treatment of the Data directly collected through the Website (e.g.: by filing the services registration forms), will be provided to you in the process of such collecting activity (e.g.: at the end of each registration form), while you will always be allowed to access this page to check the entire Africome privacy policy.
Any e-mail sent to Africome at the contacts details indicated in the Website implies the automatic collection of the sender’s e-mail address, as well as of any other Data contained in such e-mail.

3. Collection of Data performed otherwise.
Should Africome collect your Data off-line (e.g.: by means of hard copy forms), it will provide you with a hard copy informative note on the related data processing activity.

4. Processing activity.
With reference to the above mentioned purposes, your Data will be processed by using hard copy and/or electronic tools. The Data processing activity will be carried out as to protect the safeness and the confidentiality of your Data. Specific security measures will be adopted in order to avoid any loss of Data, their access by unauthorized third parties and their illegal use.

5. Place of Data processing.
The Data processing activity connected to the services provided by Africome through this Website takes place at Africome registered office and is carried out by entrusted personnel only, unless otherwise indicated in this informative note.

6. Data communication and dissemination.
Your Data can be communicated to:
• all the third parties allowed to access them under the applicable laws;
• our collaborators and employees, within the fulfilment of their duties connected with the performance of the services you requested;
• other individuals or entities, public or private, if such communication is necessary or functional to the performance of our activity;
• other third parties, also foreigners, entrusted by Africome for the performance of the above mentioned activities.

By using the Website you grant us with your consent to perform the processing activities, the communications and transmissions of the Data within the limits described herein, including the specific processing activities, communications and transmissions performed by the above mentioned third parties that will act in quality of autonomous Data controllers.
We inform you that the same processing modalities and procedures described in this informative note will also be adopted also when the Data will be communicated, in Italy or abroad, to the above mentioned third parties, which on their own undertook to process such Data within the limits strictly necessary in order to comply with the specific purposes indicated in this information note and according to the applicable laws.

7. Data controller and Data processor.
Africome S.r.l., VAT no. 08295600962, with registered office in Viale Papiniano 45, 20123, Milan, E-mail: tommaso.balestrini@africome.com is the Data controller in the person of its legal representative. Mr. Tommaso Balestrini is the Data processor.

8. Rights under Art. 7, Legislative Decree 196/2003.
You can exercise your rights at any time towards the Data controller according to Art. 7 of the Italian Privacy Code. In particular, you are entitled to obtain confirmation as to whether or not Data regarding yourself have been collected, though not recorded yet, and the communication of such Data in an intelligible form, as well as to be informed about:
• the source of the Data;
• the purposes and methods of the processing;
• the logic applied in case the processing is carried out with the help of electronic means;
• the identification data regarding the Data controller, the Data processors and the designated representative;
• the entities or categories of entity to which the Data may be communicated or which may get to know such Data in their capacity as designated representative, Data processors or persons in charge of the processing.

You are also entitled to obtain a) the updating, the rectification or, where interested, the integration of the Data, b) the cancellation, the anonymous transformation or the blocking of Data processed unlawfully, including those whose retention is unnecessary for the purposes for which the Data have been collected or subsequently processed and c) the certification that the operations under letters a) and b) have been notified, also with regard to their content, to the entities to which the Data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the protected right.
You are entitled to object, in whole or in part, a) for legitimate reasons, to the processing of Data regarding yourself, even though they are relevant for the purpose of the collection and b) to the processing of Data concerning yourself for the purpose of sending advertising materials or direct selling or for the performance of market surveys or commercial communications.
Any request pertaining to the above matters must be submitted to the contacts of the Data processor detailed in this information note.

9. Modalities of request of information and revocation of consent.
The rights provided under Art. 8 above, the right to revoke the consent to the Data processing and the right to ask for additional information about the entities or categories of entity to which the Data have been legitimately communicated, can be exercised, alternatively, by sending a registered letter with return receipt to: Africome S.r.l., Via Tasso 9, 20123 Milan, or an e-mail to: tommaso.balestrini@africome.com, together with a copy of your identity card. Following such accomplishment, in case of revocation of consent, your Data will be deleted from our electronic and/or hard copy archives as soon as possible.

10. Interruption of the processing activity.
Should the Data processing activity be interrupted for any reason whatsoever, such Data will be destroyed, or otherwise preserved but never disseminated to third parties.

11. Browsing without registration.
You can browse the Website for free and without registration.

Cookie policy

In order to provide you with more efficient and simple services, this Website makes use of cookies. Cookies are text files sent by our Website and stored in the directory of users browser.
The cookies can e.g.: (i) improve the efficiency of the browsing, (ii) store the user ID and preferences, as to simplify the following browsing of the Website, (iii) avoid to enter the same information (e.g.: user ID and password) while browsing on the Website, (iv) check the use and managing of the services by the users, both in order to upgrade the browsing activity and the services, and for statistical purposes, (v) place advertising information tailored on the interests and behaviour of the user while browsing.
Pursuant to the current legislation, some purposes of utilization of the cookies could imply the consent of the user.
Specifically, the cookies can be divided in:
a) Technical cookies: these cookies are necessary for the Website to work correctly. Should they be disabled, we could not duly provide the user with our services.
Technical cookies can be divided in: functional cookies, enabling the user to browse the Website according to selected criteria in order to improve the quality of the services provided through the Website; browising or session cookies, allowing to browse and use the Website correctly and cookies analytics, used by the Website manager only, aiming at collecting information, in aggregate and anonymous way, about the number of the users and their browsing of the Website.
The Website makes use of the following technical cookies:
• cookieEuAcc
• ppl_language (multilingual wordpress)
b) Profiling cookies: such cookies allow the Website to monitor the browsing of the user also, but not only, in order to place advertising messages and/or to offer services according to the preferences shown by the users while browsing through the Website. The use of such cookies must be expressly authorized by the user.
The Website makes use of third parties profiling cookies.
c) Third parties cookies: this Website makes use of third parties cookies legally considered as technical cookies if used for the only purposes of collecting information about the number of users and their browsing of the Website.
The Website makes use of the following third parties cookies:
• Google Analytics, a web-analytics service provided by Google. The information generated by such cookies about the use of the Website are transmitted to Google that uses such information in order to perform statistical evaluations about the use of the Website. Google may transfer such information to third parties only if required by laws or in case third parties process the above mentioned information on behalf of Google.
Africome avails itself of the users IP anonymization function provided by Google described at the following link: https://support.google.com/analytics/answer/2763052?hl=en Google does not associate your IP address with any other data held by Google and we have not granted Google with the permission to use the information collected through the Google Analytics in the framework of different Google services. Based on the assumption that Google Analytics are third parties cookies, should you be interested in collecting more information about the processing of your Data through such cookies, Africome suggests you to read Google privacy policy related to Google Analytics at the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Due to the protections put in place, the Website does not imply the express authorization of the users in order to make use of Google Analytics and its cookies. At the following link https://support.google.com/analytics/answer/181881?hl=en you can find out how to neutralize Google Analytics.
• AddThis, a plugin used by the websites in order to allow users to share contents through the social networks. The cookies related to AddThis are third parties profiling cookies. Based on the assumption that the AddThis cookies are third parties cookies, should you be interested in collecting more information about the processing of your Data through such cookies, Africome suggests you to read AddThis informative note related to its services available at the following link: AddThis cookies can be neutralized according to the following instructions: http://www.addthis.com/privacy/opt-out
The Website makes use of the following third parties cookies:
__atuvc (addthis)
• __atuvs (addthis)
• _ga (google analitycs)
• _gat (google analitycs)

Data collection

Except for the technical cookies strictly necessary for the standard browsing, the collection of the Data is forbidden unless authorized by the user, who decides to browse on the Website having acknowledged the short information notice contained in the banner.
Each user may prevent cookies from being installed by maintaining the banner active (preventing from closing it by clicking ”ok”), or by using the appropriate browser settings.
The majority of browsers are set up as to allow cookies unless instructed otherwise. Consequently Africome suggests you to verify the cookies setting of your browser and to modify them according to your preferences. Please note that the neutralization of cookies on your browser could prevent the correct functioning of certain areas of the Website that require their use.
Each browser implies different procedures in order to manage its settings. The user can find specific instruction at the following links.
Microsoft windows explorer:
http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Google chrome:
https://support.google.com/accounts/answer/61416?hl=en
Mozilla firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Apple safari:
http://www.apple.com/legal/privacy/

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